Listed below are some common concerns of our customers before purchasing a product.
If you have other questions, please email us at
We ship worldwide ♡
We offer FREE shipping! Orders are processed and shipped in 3-7 business days. Once shipped, orders generally take 14-21 business days to arrive, but may take up to 60 days.
Because we get our products from different suppliers, sizing info may vary. Please check individual items for size information.
Shoe Size Chart
Our store hub is located on the Central Coast in California! We ship from fulfillment partners located in China to offer a unique selection of clothing that can't be found in many areas.
We accept almost everything:
Visa ∙ Master card ∙ Discover ∙ American Express ∙ Paypal ∙ Apple Pay ∙ Amazon Pay ∙ Google Pay
We accept almost every currency. Your order will be charged in USD and converted by whatever payment type you paid with at the exchange rate they designate. If you would like to know what the exchange rate is before you buy, please check this link:
We usually reply within 24 hours. Please be sure to check your junk folder!
Our email:

You can also DM us on Instagram @yamikawaiico.
We support returns and exchanges if you did not get your item, or received damaged or defective goods within 90 days. Please start the return process by clicking below:
If you are generally unhappy with your order, please contact customer service first at
Tights, jewelry, swimwear, lingerie, and accessories (except shoes) are not allowed to be returned or exchanged.
Yes, as long as your order is not yet processed. We will refund your payment in full amount to your account. If items in your order were already processed, you will be charged for service fee and return shipping fee, the remaining amount will be returned to your account.
If you received only part of your order, please don't worry! You will receive the rest of your order in another package. Sometimes items in packages are split up.
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